Shipping policy

No refund on shipping charges will be allowed on any job once it has shipped unless by our discretion and further charges may apply.  

Paper Love Cards ships via Australia Post.  Our responsibility is limited to preparing your printing order and delivering it to Australia Post for delivery.  Where possible we will upgrade your order to the best service available when your selected shipping method is not available or showing delays in the network. 

Once a package is shipped, Paper Love Cards is not responsible and will not be liable for late or damaged packages during the shipping process unless you have requested insurance protection on your shipping.  

Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is posted.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit. 

Paper Love Cards is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.

If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Paper Love Cards will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.

If a parcel does go missing we ask you the Customer to lodge a complaint with Australia Post and advise us immediately so that we can lodge one on your behalf.  Based on the outcome of Australia Post investigations we will either replace, refund or offer a reduced price for replacement according to legal fair trading requirements.